Q1:Are you a factory or trading company? A1:We are a professional manufacturer of new and sustainable energy applications .

Q2:What is the warranty?
A2:12 months. In this period, we will supply technical support and replace the new parts by free, customers are in charge of delivery.

Q3:What is your terms of packing?
A3:Generally, we pack our goods in brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.

Q4：What is your terms of payment?
A4:T/T 50% as deposit, and 50% before delivery. We’ll show you the photos of the products and packages before you pay the balance.

Q5：What is your terms of trade?
A5:EXW, FOB, CFR, CIF, DAP,DDU,DDP

Q6：How about your delivery time?
A6:Generally, it will take 3 to 7 working days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Q7:What is your sample policy?
A7:We can supply the sample if We have ready parts in stock, but the customers have to pay the sample cost and the courier cost.

Q8:Do you test all your goods before delivery?
A8:Yes, we have 100% test before delivery.

Q9:What’s the difference between Movable Charger and Wallbox Charger?
A9:In addition to the obvious appearance difference, the main protection level is different: wallbox charger protection level is IP54, available outdoors;And the Movable Charger protection level is lP43, rainy days and other weather can not be used outdoors.

Q10:How AC EV charger works?
A10:The output of the AC charging post is AC, which requires the OBC to rectify the voltage itself, and is limited by the power of the OBC, which is generally small, with 3.3 and 7kw being the majority.

Q11:What EV charger do Ineed?
A11:It is best to choose according to the OBC of your vehicle, e.g. if the OBC of your vehicle is 3.3KW thenyou can onlv charger our vehicle at 3 3KW even if vou buy 7KW or 22KW